Are you satisfied with the service you receive from MTS?
If not then please tell us.
MTS aims to provide the best possible service to its customers but sometimes you may not be happy with it. When this happens we want you to tell us. This will help us to improve our services to you.
If you are unhappy or dissatisfied with things like:
- the services you get
- delays in getting services
- the way you have been treated
- a decision we have made
- performance of on-site MTS staff
Tell us about it. We want to know your views.
Formal Complaints Procedure:
If you are dissatisfied with the service you receive from MTS, please contact our Customer Relations Department, by telephone (868-675-9119)
Your complaint will be immediately referred to the appropriate operations area for handling and will also be acknowledged within five (5) working days of its receipt.
Once the matter has been rectified the Customer Relations Department will confirm in writing and follow-up to ensure that you are satisfied.
If the complaint has not been dealt with adequately, you may write or contact the Divisional Manager, Marketing or the Chief Executive Officer who will personally respond to your complaint within twenty-eight (28) working days of receiving it, provided however that you have gone through steps 1 and 2.
Complaints are important to you and MTS, as they assist the Company in improving its performance and service to you. We want to know when things go wrong so please make use of the Complaints Procedure.